Shipping & Delivery Policy

Thank you for choosing Modulo Shop for your custom designer furniture. We are committed to ensuring your new pieces arrive safely and professionally.

1. General Shipping Information

All furniture orders require specialized handling and delivery. We currently offer specialized delivery for all furniture items to ensure the highest quality experience.

  • Shipping Carriers: We use a network of specialized, insured, third-party furniture freight carriers.
  • Service Area: We ship to addresses worldwide
  • Shipping Costs: Shipping charges are calculated based on the size, weight, destination, and complexity of the delivery and will be presented at checkout.

2. Lead Times and Manufacturing

Many of our designer furniture pieces are custom made or made to order. The manufacturing process requires careful attention to detail and specialized craftsmanship.

Disclaimer on Lead Times

The estimated lead time provided to you at the time of purchase (e.g., 8-10 weeks) is an approximation only.

  • Customization: Lead times are subject to change based on the availability of raw materials, vendor capacity, and the specific complexity of your custom order.
  • Delays: Due to the custom, made-to-order nature of our furniture, delays in manufacturing and shipping may occur and are sometimes unavoidable. We appreciate your patience and understanding as we prioritize quality and craftsmanship.
  • Communication: We will notify you as soon as possible if we anticipate a significant change to your estimated lead time.

3. Order Fulfillment Commitment

We are dedicated to fulfilling your order in a timely manner after the manufacturing process is complete.

  • 60-Day Post-Lead Time Policy: Once your estimated lead time has passed and your furniture is complete and ready to ship, we have a maximum of 60 calendar days to fulfill (ship out) your order. This window allows us to coordinate the specialized freight, quality inspection, and delivery schedule.
  • Communication during Fulfillment: Once your item is ready, our delivery partner will contact you directly to schedule a delivery date and time that works best for you.

4. Delivery Service Details (To Door Delivery)

Our standard delivery service is To Door Delivery and requires a signature upon arrival.

  • Service Description: The item will be delivered inside the first door, garage, or lobby of your home or building (Threshold Delivery).
  • Signature Required: A signature from the customer or an authorized adult is mandatory for all furniture deliveries to confirm receipt.
  • Exclusions: The delivery team will not unpack, assemble, or install the furniture, nor will they remove any packaging materials or debris.

Premium Services Available

We also offer specialized service for a seamless experience. White Glove Delivery (which includes inside placement, unpacking, light assembly, and debris removal) is available upon request at checkout. Please inquire about this option when placing your order.

5. Inspection and Damage Policy

It is critical that you carefully inspect your furniture upon delivery.

  1. Examine Packaging: Check the outside of the packaging for any signs of damage (e.g., crushed corners, punctures, tears).
  2. Inspect Furniture: Once unpacked by the delivery team, thoroughly inspect the furniture itself for scratches, dents, or other damage.
  3. Document Damage: If you notice any damage, you must note it clearly on the delivery receipt (Bill of Lading) before signing. Take clear photographs of both the packaging and the damaged item.
  4. Failure to Note: By signing the delivery receipt without noting any damage, you are acknowledging that the product was received in good condition, and we may be unable to file a claim or process a return/replacement. All damage claims must be made within 7 days of delivery.

6. Cancellations and Returns

  • Custom Orders: As our items are custom-made, orders cannot be canceled after 72 hours from the time of purchase.
  • Returns: Please refer to our separate Return Policy for details on non-damaged returns.

Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@moduloshop.ca. 


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@moduloshop.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like furniture, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@moduloshop.ca.

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